Support Center

My bank statement shows two (or more) charges to my credit card, but I only placed one order. What happened and how do I fix it?

Last Updated: Sep 20, 2017 12:06AM EDT
If you had to try two or more times to place a single order before you were successful, you may see multiple charges to your credit card. In this situation, the first (declined) ‘charges’ are not actually charges, but are rather a hold placed on those funds by your bank.  If you keep checking your credit card activity, you'll find these fall off automatically within a few days (1 to 5 business days is typical).  
 
If the duplicate entries continue to show up 10 business days after the order was placed, please contact the card issuer using the telephone number on the back of your credit card.

Contact Us

  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

8ae1e1a4ad0c6d8ebfc478cc7804ef81@twelvesouth.desk-mail.com
http://assets3.desk.com/
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete