How do I request a Return Authorization for a Refund?

Last Updated: Feb 28, 2019 01:21PM EST

To obtain a Return Authorization and instructions, please email us at support@twelvesouth.com with your order number and the reason for the return.  *To ensure prompt and proper handling, all returns must be shipped back to us with the return label we provide.  The cost of the return shipping will be deducted from your refund.

Returns for a refund are accepted for 30 days from the date of purchase as long as the product has not been used, contains all accessories and manuals, and is in its original packaging. 
 
*PLEASE NOTE that if the item is shipped back without using the label we provide, we cannot guarantee proper processing of the return, or your refund / replacement, nor will we be able to assist with a missing package.
 

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