May I change the address for my order?

Last Updated: May 09, 2018 02:32PM EDT

Within 30-minutes of placing the order, you can change the address from your User Account.  

If you checked out as a Guest, please contact us at
support@twelvesouth.com within 20 minutes of the order being submitted for the best chance of an address correction. We will do our best to assist you, however, immediately after receiving your order, we go to work to process and ship it, thus are not able to guarantee an address change, modification, or cancelation, no matter when the request is received.  

Please note that if your order is shipping FedEx Ground, FedEx 2nd Day Air, or FedEx Standard Overnight, you may be able to manage the delivery via FedEx Delivery Manager from your tracking email.  

Services may include:
- Receiving Alerts
- Hold for Pickup Requests
- Submitting Delivery Instructions for FedEx
- Vacation Hold Requests

And for a fee:
- Delivery to an Alternate Address
- Delivery on Another Day.

If your order is already on its way to an address OUTSIDE the US, please track your package on www.fedex.com or www.dhl.com and, after the first unsuccessful delivery attempt, contact the carrier in your country to provide them with the correct address.
 
 

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